Terms and Conditions 

To ensure the smooth operation of our services and effectively meet the diverse needs of our clients, we have outlined the following terms and conditions for payments, cancellations, and slot management:

Payment Terms

All clients are required to make monthly advance payments for scheduled walks. This system helps us efficiently manage our operations and ensures that all available slots are promptly allocated.

Cancellation Policy

We kindly ask for at least one week's notice for any cancellations, including those due to holidays or illness. This advance notice allows us to optimize our scheduling and reassign slots to other clients with changing monthly needs. If a full week's notice is provided, no additional charges will apply, and the canceled slot can be carried over to the following month. This policy enables us to maintain seamless scheduling and accommodate clients with variable requirements.

Permanent Slots

For clients with permanent weekly bookings, payment for the reserved slot is required regardless of usage. While cancellations are permitted, they will still be chargeable. However, up to 7 working days of cancellations per month can be made without charge. For cancellations exceeding 12 days in a month, a half-rate fee will apply to secure the slot. Please note, we do not offer term-time-only permanent slots.

Non-Permanent Slots

Infrequent or non-permanent walks require a minimum of one week's notice for cancellations. Any cancellations made with less than one week's notice will incur standard charges. Non-permanent slot holders will not maintain a fixed schedule, and walk availability may vary each month to accommodate the needs of other clients.

To request a cancellation, please contact us promptly via phone, email, or text.